knowledgebase
F.A.Q.
Pre-Sale Questions
Q: How do I get started with building my website?
A: Getting started is easy! Simply contact us through our website or reach out to our support team. We’ll schedule a consultation to discuss your needs and help guide you through the planning, design, and development phases.
Q: Do you offer custom website designs?
A: Yes, we offer fully customized website designs tailored to your business. From color schemes and layouts to unique features, our design team will create a website that reflects your brand identity.
Q: What platform do you use for building websites?
A: We specialize in WordPress, which is an easy-to-use platform that allows you to manage your content with minimal effort. It’s highly customizable and suitable for all kinds of websites.
You can contact us via email, phone, or live chat. For quick responses, we recommend using live chat, which is available on our website during business hours.
A support code is a unique reference number we give you when you contact our support team. It helps us track your inquiry, ensuring faster and more accurate assistance.
Once we have a clear understanding of your needs, our design team will create a prototype based on your vision. After you review and approve the prototype, we move forward with the full design and development process.
The purchase code is a unique code that you receive when purchasing a theme or template for your website. It’s used to verify the authenticity of your purchase and allows you to access updates, support, and licensing for the theme or template. If you face any issues or need assistance, this code will be required for us to provide you with proper support.
To install your website, follow these steps:
Purchase & Download: After purchasing the website theme/template, you will receive a zip file containing the website’s files.
Set Up Hosting & Domain: Ensure that you have a web hosting plan and a domain name for your website.
Upload Files: Upload the zip file to your hosting account via cPanel or an FTP client.
Install WordPress (if applicable): If your website uses WordPress, install it through your hosting provider’s control panel.
Activate the Theme: After installing WordPress, go to the “Themes” section and activate your downloaded theme.
Customize the Website: From the WordPress dashboard, you can begin customizing your website by adding content, pages, and configuring settings.
Final Check: Once everything is set up, review the site to ensure all elements are working as expected.
If you need help, our support team can assist you with the setup process.
How to install our software?
Where is license key?
The license key is provided to you once you complete the purchase of the software. You can find it in the confirmation email or the dashboard of the marketplace from which you bought the software (such as ThemeForest, CodeCanyon, etc.). You can enter this key during installation or in the software settings to activate it.
What is WordPress?
WordPress is an open-source content management system (CMS) that allows you to build and manage websites easily. It’s one of the most popular CMS platforms in the world, with thousands of themes and plugins to customize your website. WordPress is user-friendly and requires no coding knowledge to set up.
Do i get free domain?
The free domain offer is typically included with certain plans. If your plan includes a free domain, you will receive a coupon or an activation code that allows you to register a domain at no extra cost for the first year. After this period, domain renewal fees may apply.
How to reinstall?
To reinstall your software, follow these steps:
Download the Latest Version: Visit the website or marketplace where you purchased the software and download the latest version.
Delete Old Files: If you’re reinstalling on the same hosting environment, remove any old versions of the software from the server to avoid conflicts.
Upload the Files Again: Upload the new files to your server using an FTP client or cPanel file manager.
Activate the Software: Enter your license key during installation to reactivate the software.
Restore Backups: If you had a backup of your website or content, restore it from your backup.
If you encounter any issues during the process, don’t hesitate to reach out to our support team for assistance.
Knowledgebase
Our Knowledgebase is your go-to resource for self-help. It contains articles, FAQs, and step-by-step guides to assist you with common questions and troubleshooting tips. Search by topic or browse through our library to find what you need
Helpful Resources
Here, you’ll find a collection of valuable resources, including tutorials, video guides, and templates to help you make the most of your website. These materials are designed to guide you through setup, customization, and advanced features.
code snippets
Access a library of useful code snippets for your website. Whether you need a custom CSS tweak, JavaScript function, or a quick PHP solution, our code snippets help you save time and improve functionality with ease.